Payment & Return Policy

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Ordering

When shopping at Belva Digital, our checkout uses an order form from which we collect visitor’s contact information. Contact information from the order form is used to get in touch with you when necessary. From time to time we may send you information about our company or changes to our website. Information such as products purchased, any relevant promotion or discount reference are also collected. The recipient’s name, telephone number, email and physical address are also stored.

Payment methods

Belva Digital has ensured payment is easy using DPO which allows you to buy safely online and have a great shopping experience. Via DPO you can pay by various methods including by Mpesa, Airtel Money, Visa and MasterCard. All the data is treated with utmost confidentiality and your data is securely handled.

Shipping & Delivery

We strive to ensure that your purchased item and services are delivered on time. Delivery timelines shall be confirmed on confirmation of the order. 

Returns & Replacements

We want you to be delighted every time you shop with us, but we realise that on occasion you may want to return item/s. We guarantee exchange of any item/service you are not completely happy with when you return it to us in saleable condition within 7 days of receipt. You can always exchange an item for a different colour or size within 7 days of receiving your order.

Please contact customer services to be issued with a free returns label. Simply post the item/s back to us here at Belva Digital with the completed returns form. Returns will be honoured any time within 30 days of receipt of your purchase. Unless the item is damaged or faulty the customer is responsible for the returned costs. 

Kindly note that we do not allow for the return of services executed.

Privacy & Security

We use cookies to monitor usage of this website. By using cookies we can see the products and services you are interested in when you browse this website, which enables us to personalise your visit and make it more user-friendly, for example by allowing us to save your password so that you do not have to re-enter it every time. We use specialised 3rd party analytics partners to gather certain information about how you browse, search and buy from the site. To do this cookies are placed on your computer that collect information on our behalf. We use this information to constantly improve our services and your shopping experience. Our partners analyse the data collected, which is then passed back to us via a secure connection. Our contract with our partners prohibits them from using any of the data themselves. Password and credit card information is not collected by these specialised analytics partners.

Contact

We can be reached on [email protected] and +254(0725)436-181

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