When shopping at Belva Digital, our checkout uses an order form from which we collect visitor’s contact information. Contact information from the order form is used to get in touch with you when necessary. From time to time we may send you information about our company or changes to our website. Information such as products purchased, any relevant promotion or discount reference are also collected. The recipient’s name, telephone number, email and physical address are also stored.
Belva Digital has ensured payment is easy using DPO which allows you to buy safely online and have a great shopping experience. Via DPO you can pay by various methods including by Mpesa, Airtel Money, Visa and MasterCard. All the data is treated with utmost confidentiality and your data is securely handled.
Shipping & Delivery
We strive to ensure that your purchased item and services are delivered on time. Delivery timelines shall be confirmed on confirmation of the order.
Returns & Replacements
We want you to be delighted every time you shop with us, but we realise that on occasion you may want to return item/s. We guarantee exchange of any item/service you are not completely happy with when you return it to us in saleable condition within 7 days of receipt. You can always exchange an item for a different colour or size within 7 days of receiving your order.
Please contact customer services to be issued with a free returns label. Simply post the item/s back to us here at Belva Digital with the completed returns form. Returns will be honoured any time within 30 days of receipt of your purchase. Unless the item is damaged or faulty the customer is responsible for the returned costs.
Kindly note that we do not allow for the return of services executed.
Privacy & Security
We can be reached on [email protected] and +254(0725)436-181