March 15. 2025

Naivas

Client

Naivas

Strategy

Grow Share of Market & Voice on Digital

Introduction

Naivas Supermarkets, a proudly homegrown Kenyan brand and the largest Retailer in the country, briefed Belva to develop a creative campaign for their Annual National Consumer Promotion, “Kikwetu”, a festive season tradition that has been synonymous with the Kenyan festive period for the past 13 years. The Kikwetu Festive Season Campaign reflects Naivas Supermarket’s commitment to enhancing customer experiences during the festive period by delivering on its core brand values. For the 14th edition, Naivas aimed to reinforce the brand as the top choice for all kinds of shoppers all over the country, by giving them the best of the Naivas value proposition over the 2024-2025 Kikwetu Festive Season.

The Challenge:

Amid significant socio economic challenges and evolving consumer behaviors, Naivas faced the critical task of preserving its strong connection with customers while ensuring brand stability. The objective was to consistently deliver unmatched value to foster brand loyalty and drive commercial success in a highly competitive retail environment. The campaign aimed to achieve multiple strategic goals, including:
● Enhancing brand awareness
● Driving customer acquisition
● Promoting meaningful customer engagement
● Strengthening long-term brand loyalty

The Solution:

To effectively deliver on the campaign objectives, a comprehensive go-to-market strategy was developed, ensuring integration across all brand touchpoints. The strategy emphasized Naivas’ BIG on YOU value proposition, resonating with customers through five key pillars: Home of Deals, Value, Freshness, Variety, and Quality. The campaign was executed through a 360 degree approach, leveraging multiple channels:
● Traditional ATL and BTL Media: Television, radio, and print advertisements ensured
broad reach.
● Digital Content and Activations: Engaging online campaigns amplified visibility and
interaction.
● Out-of-Home (OOH): Strategic placements enhanced physical brand presence.
● Paid Media and Influencer Marketing: Collaborations with influencers expanded
audience engagement.
● In-Store Branding: On-ground activations reinforced the campaign message at the point
of purchase.
A unique creative element of the campaign was the production of a three-part brand film tailored for the festive season. This was complemented by the creation of a distinctive brand soundtrack, which was further popularized through an interactive dance challenge. The overall execution was carefully designed to evoke excitement, warmth, and hope, reinforcing the emotional connection of being “at Home” with Naivas. This holistic approach ensured the campaign resonated deeply with customers while achieving its commercial objectives.

Results

Naivas Supermarkets achieved its most successful Kikwetu season in recent years, delivering exceptional results across all metrics. The digital campaign generated 69.03 million impressions (a1,800%+ increase), boosted brand interactions by 600%, and increased media value by an impressive 2,111.11%, alongside notable commercial success. The campaign resonated strongly with the market, driving higher brand awareness, engagement, and conversations. It reinforced Naivas’ commitment to meeting customer needs, fostering innovation, and enhancing the shopping experience while delivering on its brand promise.

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