Introducing AXIS: A Unified Customer Experience Platform

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Did you know that 83% of users contact a business to find more about their products or services before making a purchase? And this is mostly on mobile channels such as WhatsApp, SMS, Messenger, Voice, and so forth? Mostly, these channels are fragmented, making it harder for businesses to keep a pulse on the conversation. We are addressing this challenge by unifying these channels under one platform called AXIS

What is AXIS?

AXIS is an AI-driven platform that promises to take your business right to your customers and support digital communications and payments across multiple channels. 

AXIS offers you a one-stop platform to generate demand for your products and services and in turn, your business generates more sales. We believe conversational commerce is the future of consumer transactions. And we deliver all that in one suite!

For instance, within AXIS we have also developed a custom WhatsApp Helpdesk, enabling you to scale your customer support to allow more agents on WhatsApp. The Helpdesk is integrated with payments and automation to make the experience more complete. Watch below demo for more information:

Why should you use AXIS? 

  1. AXIS is an all-in-one digital communications and payments platform using Artificial Intelligence (AI) and Natural Language Processing (NLP). This way we automate a great percentage of interactions and transactions with your customers.
  2. We deliver personalized communication. You know it feels better when they call you by your name instead of, “Dear Customer”. We allow your business to appropriately group your customers so as to deliver personalized communication. 
  3. We understand the demands of small businesses. We are affordable. It’s FREE to sign up AXIS, and you only pay for usage or upgrade to specific features.
  4. Local support is guaranteed. When you have any issues that need to be resolved, be rest assured that we are never too far from you.

Why we need to partner

Small businesses are the core of Africa’s economy. The backbone. I will expound on it in numbers. Small businesses account for up to 95% of all businesses in Africa, 50% of Gross Domestic Product (GDP) and 60% of employment. What a significant impact! However, small businesses remain largely unsupported with tech solutions that help them grow.

What could be small businesses saving grace? Digital? Yes, Digital! Digital is the new frontier for small businesses to compete and scale. Wait, did you know that internet penetration in Africa is projected to cross the 600 million mark and the internet will contribute $300 billion to Africa’s GDP by 2025?

The catalyst to achieving this kind of growth is by supporting small businesses at scale using technology. And this is where AXIS comes in. 

We have already partnered with the Standard Group to deliver the e-paper to thousands of consumers on WhatsApp thusfar. You can read more on that here 

Where do I start

Create your free account by following this link https://app.axis.africa/register

For any other issues, please write to us on; support@axis.africa


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